Frequently asked questions
How long does shipping take?
Orders are typically processed within 1–3 business days.
We currently ship within the UK only. Standard delivery takes approximately:
2–5 business days while express 1-2 business days.
Delivery times are estimates and may vary during peak periods or due to external courier delays.
Do you offer international shipping?
We currently ship across the United Kingdom.
How can I track my order?
Once your order has been dispatched, you will receive an email containing your tracking information.
What is your returns policy?
We offer a 30-day returns window from the date your order is delivered. Items must be unworn, unwashed, and returned in original condition with all tags attached.
Are returns free?
We offer free returns for faulty or incorrect items.
For standard returns, the customer is responsible for return shipping costs.
Do I need to keep the tags on my items?
Yes. Items must be returned with all original tags attached and intact to be eligible for a refund.
What if my item is faulty or incorrect?
If you receive a faulty or incorrect item, please contact us within 14 days of delivery and we will resolve it as quickly as possible with a replacement, refund, or alternative solution.
Can I change or cancel my order?
If your order has not yet been processed or dispatched, we will do our best to assist with changes or cancellations.
Please contact us as soon as possible.
What payment methods do you accept?
We accept major debit and credit cards as well as other secure payment methods shown at checkout.
Do you restock sold-out items?
Some items may be restocked depending on demand.
We recommend signing up for updates or checking back regularly.
How can I contact you?
For any enquiries, you can reach us at: hello@wayoflithe.com or use the contact form on our page.
